Service details
Integrated solutions built to scale, secure, and empower your business for the future.
Revolutionize Engagement with Real-Time Communication
In a hyper-connected world, instant communication is the standard. C3bit’s Real-Time Communication Platform empowers businesses to deliver frictionless voice, video, and messaging experiences — all backed by intelligent routing, unified agent tools, and deep customer insights.
Built by experts in AI/ML, data engineering, and real-time systems, our platform transforms traditional contact centers into AI-powered experience hubs. Whether you need integrated customer support, telehealth, virtual onboarding, or internal collaboration tools — our platform adapts to your workflow with enterprise-grade scalability.
Service process
Our end-to-end implementation process combines platform architecture, communication protocols, and analytics to build powerful, customized solutions.
Needs Assessment & Use-Case Mapping
Identify your communication challenges across channels (voice, video, chat) and define integration scope.
01Platform Design & Architecture
Design scalable real-time infrastructures using WebRTC, SIP, VoIP, and serverless backends.
02Intelligent Routing & Automation
Enable smart call distribution, chatbots, IVRs, and agent assist tools powered by ML.
03Unified Agent Workspace
Develop seamless dashboards for agents with CRM, session controls, and omnichannel views.
04Data Integration & Insights
Connect your data to analytics dashboards, conversation intelligence, and session replay tools.
05Deployment & Monitoring
Go live with confidence using secure APIs, CI/CD, and 24/7 uptime support with real-time diagnostics.
06
Services outcome
Here are six ways C3bit’s real-time platform drives ROI and customer satisfaction:
- Shorten Resolution Time
- Unify Customer Journeys
- Scale Support Operations
- Improve Agent Productivity
- Get Actionable Communication Data
- Deliver Secure, Compliant Interactions