Service details
Integrated solutions built to scale, secure, and empower your business for the future.
BankVision | The Enterprise Video Banking Ecosystem
1. The Customer Experience: Simple. Secure. Seamless.
Don’t let technical friction kill your conversion rates. BankVision provides a browser-based and mobile-friendly interface that requires no heavy downloads.
Instant Connectivity: One-click initiation for video calls with Relationship Managers.
Guided Onboarding: Step-by-step visual cues for document scanning and identity verification.
Zero Learning Curve: Designed for all demographics, from tech-savvy Gen Z to seniors.
2. The Relationship Manager (RM) Portal: The Digital Desk.
Empower your staff with the tools they need to close deals and resolve issues faster.
Integrated Workspace: View customer profiles and interaction history in a single pane of glass.
Live Collaboration: Securely chat with senior experts or supervisors during a live call to resolve complex issues instantly.
Smart Queue Management: A real-time waiting list ensures no customer is left hanging, optimizing RM idle time.
3. The Admin Command Center: Total Visibility.
Maintain full control over your digital branch performance and compliance.
Performance Analytics: Monitor call durations, RM availability, and customer satisfaction scores in real-time.
Compliance & Audit: Comprehensive logs and session tracking to meet global regulatory requirements (GDPR/HIPAA).
Resource Allocation: Manage roles, permissions, and internal communication from a centralized dashboard.
Beyond the Video Call: Real Solutions for Real Banking.
Remote Account Reactivation: Bring dormant accounts back to life with secure, live identity verification.
KYC & Identity Validation: Use AI-powered facial recognition and document scanning during live sessions.
Personalized Consultations: Move from transactional banking to advisory banking with high-definition video for loan and mortgage discussions.
Profile Updates: Securely update sensitive data (mobile numbers, addresses) through verified video protocols.
BankVision isn’t just a video tool; it’s a banking-grade security platform.
Bank-Level Encryption: End-to-end encryption for all video and data transmissions.
Seamless Backend Integration: Our API-first architecture integrates with your existing Core Banking System (CBS) without requiring a total infrastructure overhaul.
Regulatory Readiness: Built-in features to assist with KYC, AML, and data protection standards worldwide.
Measuring the Success of BankVision.
Lower Costs: Reduce the cost-to-serve by centralizing your RM team.
Higher Efficiency: Decrease branch traffic for routine updates, freeing up physical staff for high-value sales.
Faster Turnaround: Identity verification that used to take days now takes minutes.
Future-Ready: Position your bank as a digital leader in an increasingly competitive landscape.
Why BankVision?
- Secure: Enterprise-grade encryption and live identity verification.
Convenient: Bridges the gap between digital speed and human trust.
Integrated: Seamlessly connects with your existing core banking backend.
Scalable: Reduces physical branch traffic while increasing service capacity.
Services outcome
Here are six key outcomes you can expect from our Frontend Engineering service, crafted for digital growth:
- Boost User Engagement
- Improve SEO & Core Web Vitals
- Enable Cross-Platform Reach
- Ensure Accessibility & Compliance
- Gain Actionable Insights
- Support Scalable Growth